Sales Policy – SmartXSuri
Effective Date: January 7, 2025
At SmartXSuri, we are committed to providing our customers with high-quality baby clothing and exceptional service. Our Sales Policy ensures that all transactions conducted on our website are clear, transparent, and secure. Please read through the following terms carefully to understand how we process orders, payments, shipping, and returns.
1. Overview
SmartXSuri offers a wide range of baby clothing products for purchase through our website at smartxsuri.com. By using our website and purchasing our products, you agree to comply with and be bound by the terms outlined in this Sales Policy. These terms and conditions apply to all transactions, including purchases, refunds, exchanges, and shipping.
2. Product Availability and Pricing
Product Availability: All products displayed on the SmartXSuri website are subject to availability. While we strive to ensure that our online inventory is accurate, there may be occasional discrepancies in stock levels due to high demand or system errors. In the event that an item you order is out of stock, we will notify you promptly and offer alternative options such as a full refund or an exchange for a similar item.
Pricing: We make every effort to maintain accurate and up-to-date pricing information. However, prices may change due to market fluctuations or promotional campaigns. We reserve the right to adjust product prices at any time without prior notice. If the price of an item has changed between the time of your order and the time of payment, we will contact you before proceeding with the transaction.
Taxes and Duties: All prices listed on the website are exclusive of applicable taxes and duties. Depending on your shipping location, additional charges may apply. Taxes will be calculated during the checkout process based on your delivery address.
3. Order Process
To place an order with SmartXSuri, follow these simple steps:
Step 1 – Browse Products: Explore our wide selection of baby clothing and select the items you wish to purchase. You can filter products by category, size, or price range to find exactly what you’re looking for.
Step 2 – Add to Cart: Once you’ve selected your desired items, click on the “Add to Cart” button. You can continue shopping or proceed to checkout.
Step 3 – Review Order: Before completing your purchase, review your order details, including item quantity, size, and price. You can make adjustments to your cart as needed.
Step 4 – Checkout: When you are ready to proceed, click the “Checkout” button. You will be prompted to enter your shipping information and payment details.
Step 5 – Payment: We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover) and secure online payment systems such as PayPal. All payment transactions are processed through encrypted payment gateways to ensure security.
Step 6 – Order Confirmation: After completing your payment, you will receive an order confirmation email with details of your purchase. Please check your inbox for confirmation and ensure that your contact information is accurate.
4. Shipping and Delivery
Shipping Options: We offer various shipping options, including standard and expedited delivery, to meet your needs. Shipping costs will be calculated based on your order total and delivery address during checkout.
Order Processing Time: Once your order is confirmed, we aim to process and ship it within 1-3 business days. Please note that processing times may vary depending on product availability and shipping destination.
Shipping Times: Estimated delivery times depend on the shipping method selected and the destination. Generally, orders are delivered within 5-7 business days for domestic shipments and 7-14 business days for international shipments. Please note that these are estimates and actual delivery times may vary.
Shipping Costs: Shipping fees are calculated during the checkout process based on the weight, size, and destination of your order. Free shipping promotions may be offered from time to time, subject to terms and conditions.
Tracking: Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your shipment. You can also track your order directly on our website using the tracking link provided.
International Shipping: We offer international shipping to select countries. Additional customs duties, taxes, or import fees may apply and are the responsibility of the customer. For international orders, delivery times may vary depending on customs processing.
5. Payment Methods
We accept the following payment methods:
Credit and debit cards: Visa, MasterCard, American Express, Discover
PayPal
Other secure online payment options
All payments are processed through secure payment gateways, and your financial information is encrypted for your protection.
6. Refund and Returns
Our Refund and Returns Policy outlines the process for returning or exchanging items purchased on our website. For more details, please refer to our dedicated Refund and Returns Policy section.
In summary:
Returns are accepted within 30 days of purchase.
The product must be unused, unwashed, and in its original condition with tags attached.
Refunds will be processed to the original payment method.
Customers are responsible for return shipping costs unless the return is due to an error on our part.
7. Cancellations
If you wish to cancel your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, it cannot be canceled. If your cancellation request is received before shipping, we will issue a full refund.
8. Customer Support
Our customer service team is available to assist you with any inquiries or issues regarding your order. Please contact us at:
Hotline: (919) 853-2988
Email: info@smartxsuri.com
Address: 526 Vaiden Rd, Louisburg, North Carolina
Website: smartxsuri.com